Wooden Polenta Knife

UNITED KINGDOM Delivery:

We offer Standard and Express postal options.  Standard delivery is free for orders over £50.

The postage charges quoted above apply to delivery to the United Kingdom.

We offer a 'next working day' service for items ordered before 12pm on a working day. This will either be by Royal Mail Special Delivery or an alternative courier service.  Please choose the 'Express Delivery' option at checkout.

Residents of the Isle of Man, Highlands & Islands of Scotland: Please note that next day delivery using the Express service is not guaranteed to these areas, or may incur an additional cost.  In this circumstance, please enquire with us before proceeding with your purchase.

INTERNATIONAL Delivery:

NOTICE 11-01-23 International Services are temporarily suspended due to a 'Cyber Incident' at Royal Mail. They have advised all their customers to halt all International Parcels until the issue is fixed. We will resume international services when they resolve the issue. If you'd like to place an international order, please contact us FIRST so we can provide you with an alternative courier quotation.

We offer shipment of our products worldwide.

Choose between a tracked or untracked service at checkout.

Shipping Price Calculator:

For an accurate shipping quote, please use our 'Get Shipping Estimates' shipping calculator which can be found at the bottom of your shopping cart.

• Add the items you wish to purchase to the shopping cart.
• Fill in the country to be delivered to and zip/postal code.
• The shipping calculator will quote an accurate shipping price based on order weight.

Please note:

International shipping costs do not include customs duties or import taxes in the destination country.

Due to shipping restrictions, we are unable to send a few of our very large and heavy items overseas. Please see individual product descriptions for exceptions.

Returns

We hope you’re delighted every time you receive an order from Italian Cookshop.  If for any reason you’re not entirely happy, don’t worry, we’re here to help.

You can return any item in its original condition to us for free (UK customers) within 30 days of receiving.  If it’s an unwanted gift over a holiday or festive period, we’ll be happy to extend this – just let us know and we can help. 

How to Return

Please contact us via our contact form or email hello@italiancookshop.com with your name, order number and reason for return, and we will send you a shipping label from one of our authorised carriers.  We will issue the refund back to your original payment card within 7 working days of receiving the return.

We ensure that every order is checked before posting. If however you receive a faulty or damaged item, please let us know and we can arrange a free replacement or return.

International customers

For international orders, all the above applies apart from free returns.  In most cases you are responsible for return shipping fees, unless the order arrives incorrect, faulty or damaged. Please get in touch with any issues and we’ll be happy to help. 

Please ensure that returned items are in their original packaging, unused, and in the condition they were received. 

Please include your name and order number in the parcel with any returned items.

If exchanging an item please include all details inside the parcel. We may contact you if we need to clarify anything before shipping.